Typical SMB, SME & Managed Services Provider Questions

Typical End User & Customer Questions

Terminology and Glossary

Can ZFlow provide a sales channel for my business services?
Yes, ZFlow partners with Managed Services Providers to re-sell their serves along with the ZFlow systems.

Can we get remote access to our system?
Yes, ZFlow systems provide web portals allowing to gain access anywhere you have internet access.

How do I ensure secure access to the customers resources?
Secure access must be provided by means of a Virtual Private Network (VPN).

How do we assign tasks?
The ZFlow system assigns tasks according to pre-defined rules based on skills, availability, and management decisions.

How can I gauge the productivity level of my employees?
All tasks can be tracked by owners. Performance comparisons for employees can be shown on summary charts.

How can I find the bottle necks in my business process?
Through summary reports you can tell where your team is spending the majority of their time.

How do I manually assign activities to my staff?
The ZFlow system has knowledge of your organizational structure. Managers and Supervisors are able to push activities to staff members. They can also easily override tasks allocations manually.

What can I do if exceptions to the business rules are found and we need to fold them back into the system as process improvements?
ZFlow systems except dynamic updates to the system. When new or better practices are found they can be incorporated into the system without any down time.

What if we have customer assessments that we perform once to determine the state of new customers?
These can also be automated into the ZFlow system and run periodically if desired with threshold measurements taken to ensure that the customer systems are operating as expected.

Can we also add sales practices to the system?
Sales practices can be handled like any other business processes with access constraints in the ZFlow system.

Contact Us

sales@Zflow.com
support@Zflow.com
info@Zflow.com


Zflow Business Productivity Solutions
3434 Edwards Mill Road
Suite 112-389
Raleigh, North Carolina 27612

919-803-4010