Typical SMB, SME & Managed Services Provider Questions

Typical End User & Customer Questions

Terminology and Glossary

What happens after the problem is received?
It is automatically handled through WorkFlow process assigning the task to the appropriate individual.

What happens if the managed services provider does not respond to my issues in a timely manner?
All tasks are automatically tracked and if the allotted time for correction has expired, then an alert is raised an appropriate action is taken.

Are there any predetermined problem escalation procedures in place?
Yes, all problem escalations are automated within the system.

How is the problem tracked?
Problems are tracked by an internal tracking system.

How are actions against the problems recorded?
All actions against the problem are recorded in a centrally located database. The customer has access to their personal reports by means of a web portal.

Contact Us

sales@Zflow.com
support@Zflow.com
info@Zflow.com


Zflow Business Productivity Solutions
3434 Edwards Mill Road
Suite 112-389
Raleigh, North Carolina 27612

919-803-4010